Cameras are pixelated

[TonyWoodside]

At least 4 or my 10 cameras videos are pixelated more than half of the time. Why is this happening?

[StephenB]

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@TonyWoodside wrote:

At least 4 or my 10 cameras videos are pixelated more than half of the time. 

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Usually this is caused by packet loss on the connection between the base and the cameras.  

Are these cameras all on one base?

[TonyWoodside]

@StephenB @ Yes, all are connected to one base

[StephenB]

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@TonyWoodside wrote:

Yes, all are connected to one base

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The bases can only handle 5 simultaneous streams.  Is it possible that could be a factor in your case?

Also, if the base is near your router, then you could try measuring your wifi speed at the camera locations using your phone.  The Ookla and Cloudflare speedtest apps are both good for this.  Upload speed is the more important speed, since the cameras are streaming to the base.

[TonyWoodside]

@StephenB 

I have a couple of extra bases that I can use. The 10 cameras that I currently have require a base, but I just placed an order for four of the Essential (3rd Gen 2025) cameras that I can connect directly the Wi-Fi instead of connecting them to the base. The cameras that are having issues are the farthest from the base, but I have two Wi-Fi routers in my house that extend well beyond the cameras. Hopefully these 4 cameras will work better being connected directly to Wi-Fi.