Cameras Are Not Displayed On Smart Enabled Page

[MichelleI]

I have 2 cameras and a subscription for notifications so I won’t get motion alerts all day long. Both cameras show that they are active with the subscription but on the smart notification page neither camera shows up. I have removed and synced both cameras and it didn’t change anything. I also contacted support who said they would have to look into it and call me back in 24 hours, that was a week ago. Any ideas??

[jguerdat · Accepted solution]

Some folks have had to remove the subscription and re-subscribe to get things to work right.

[MichelleI]

I didn’t know I could do that, i’ll try it.

[brh]

@MichelleI,

I had that happen once. In the image you posted do you see the word, "EDIT" at the top right of the page? Click on that and see if the cameras show up on that page. If so select them to be added to the Smart Notifications.

Brian

[MichelleI]

Thanks Brian, I tried that but when I hit EDIT it changes to SAVE but still doesn't show any cameras.

[MichelleI]

I did cancel the subscription and subscribed again and it's working properly now.  Thanks for the help!!