App

[Boomers4]

So my camera work just fine but I cannot connect my phone to the hub. I’ve been on the same WiFi, reset, unplugged etc., I get the error message that it cannot find the device (my phone).
Please help if you can!

[jguerdat]

Since your cameras are working fine the base is already connected and can't be claimed again. WHy are you trying to do that?

[Boomers4]

Thank you for your reply. I cannot get my iphone to sync therefore I do not get alerts nor can I manage my Arlo account.

[jguerdat]

Have you tried a different mobile device or a computer browser? All you need to do is log into the app/browser. 

You initially mentioned you "reset" - do you mean a real reset or just rebooting the base? What are the base LEDs showing? You are getting recordings, right?  Give us full details of what you've tried and what you see.