Camera won't recognize battery

[vickienova]

One of my four cameras is not recognizing fully charged battery.  I tested the battery on a different camera and it works fine.  Tried a 2nd fully charged battery and it still won't work in camera.  All I get is a flashing amber light.  Won't let me sync.

I plugged in the camera and it works.  For some reason the camera is not recognizing a battery.

[StephenB]

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@vickienova wrote:

One of my four cameras is not recognizing fully charged battery.  I tested the battery on a different camera and it works fine. 

Is this an Arlo battery or 3rd party?

[vickienova · Accepted solution]

yes it is an Arlo battery.  I tried numerous batteries that are working in other cameras, it was just that particular camera that wouldn't accept a battery.  

After some research I ended up wiping the metal prongs in the camera with a slightly moist paper towel and that did the job.  Guess the connection was poor.