Arlo Community

Join Now Sign in Help

Reply

My cameras are not recording all movement. Yesterday my front doorbell rang at 5:24pm and I was not able to answer it. When I went to my library to see who it was, there was no recording from either the doorbell camera nor another camera that can see the front door.

5 REPLIES 5

Can you verify which mode you're using when this happens? Have you checked the rules in that mode to ensure proper settings are there?

Can you please send a screenshot of what you have set up under modes for the cameras that are not recording?

I'm in the Arm Home setting. Here is the configuration for the front doorbell.

Front door settings. It also did not record.

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.