Camera not recording all movement

[PocketPro15]

My cameras are not recording all movement. Yesterday my front doorbell rang at 5:24pm and I was not able to answer it. When I went to my library to see who it was, there was no recording from either the doorbell camera nor another camera that can see the front door.

[jguerdat]

Can you verify which mode you're using when this happens? Have you checked the rules in that mode to ensure proper settings are there?

[BrookeN]

Can you please send a screenshot of what you have set up under modes for the cameras that are not recording?

[PocketPro15]

[PocketPro15]

I'm in the Arm Home setting. Here is the configuration for the front doorbell.

[PocketPro15]

Front door settings. It also did not record.

[BrookeN · Accepted solution]

Have you tried to reset the doorbell?

https://kb.arlo.com/000062934/How-do-I-factory-reset-my-Arlo-Video-Doorbell-Arlo-Secure-4-0

[PocketPro15]

I have not but it's not the only camera having this issue.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[PocketPro15]

Sent

[BrookeN]

Thank you for providing that information, I have reached out to support. They will be reaching out to you tomorrow per your request.