Arlo|Smart Home Security|Wireless HD Security Cameras

Camera not detecting motion

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Kimhotaling
Aspirant
Aspirant
I bought a set of 4 Arlo Pro cameras. One of the 4 cameras will not detect motion. We have moved it to numerous locations and it just seems like it's just not working. Right now it's outside on the corner of the garage, pointing towards the driveway. Help!
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Kimhotaling
Aspirant
Aspirant
Already did that. I contacted support and it looks like it is indeed a bad camera. I will find out in the next day or 2 if they are sending me another one. Thanks for your suggestions.

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jguerdat
Guru Guru
Guru

Try removing and resinstalling the battery.  If that doesn't help, remove it from Settings, My Devices and resync.  If it's truly a bad camera, you can swap at the store or open a case with support using the Contact Support link at the bottom here.

Kimhotaling
Aspirant
Aspirant
Thanks! I will try your recommendations and see what happens...
Kimhotaling
Aspirant
Aspirant
It did not work. I'm thinking we have a bad camera.
JPC
Prodigy
Prodigy

or adjust your Motion Sensitivity to 99 and go down until you're ok with it.. See if that helps a bit.. 

Kimhotaling
Aspirant
Aspirant
Already did that. I contacted support and it looks like it is indeed a bad camera. I will find out in the next day or 2 if they are sending me another one. Thanks for your suggestions.

View solution in original post