Camera keeps getting message on phone saying incompatible charger but it's using Arlo Solar Panel?

[wrighty57]

Hi everyone,

Got a small problem with my camera sited on drive my keep getting message on phone when I look at camera saying incompatible charger has been detected but its a Arlo solar panel ?

Arlo VMA4600 and Arlo Pro HD 720

[jguerdat]

If checking the connections on both ends of the cabble doesn't help, use the Contact Support link at the bottom here.

[wrighty57]

Hi was working fine till today had a problem with the charging again says on app use a compatible product but it is an Arlo 

solar panel and cable ,Brand new straight out of box ?

[jguerdat]

Could be either the camera or the panel. Again, use the Contact Support link at the bottom here for a possible hardware problem.