Camera image turned GRAY

[misspixels]

Hello, on of my arlo camera live images turn faded gray in daylight. I tried to restart the base, turn on and off the camera, turn on and off the night view (its not that because its really faded and blurred)..

Any tips?

Thanks

[misspixels]

Hello! I have 2 Arlo camera in the same area. One turns faded gray today in daylight. I tried to desactivated the camera without success. I also tried to restart By base withour success.

I have a second camera nearby and it work fine.

Any tips about this issue? 

THanks

I am far from them so I can't remove the battery. But I 

[jguerdat]

WHen does it turn gray? Is there any time at which the camera sees/records properly, even if only for a short time? Give us as many details as you can think of.

[misspixels]

Yes, I have the footage whe it shifted, at 14 seconds. The guy in frint the camera is a friend and He was just changing is position on the seat and then it all faded. 

You can see it here: https://my.arlo.com/hmsweb/users/library/share/link/B264983E57339637_201906

[jguerdat]

First step, try reinserting the battery and removing the camera from Settings, My Devices and resync. You'll need to re-enter any settings and camera rules in your modes after doing this (the Armed mode will automatically get a rule).  If that doesn't help, open a case with support for a possible RMA:

https://www.arlo.com/en-us/support/contact.aspx

[jguerdat]

Dupe post - answered another one.