Arlo|Smart Home Security|Wireless HD Security Cameras

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crobison
Aspirant
Aspirant

Cleaned the lens with a special rag, but unfortunately did not work, out of focus.

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jguerdat
Guru Guru
Guru

Can you compare to another camera to see if they're physically in the same place in the camera? Is one pushed in? Does this happen all the time or just at certain times, like overnight? Post a screenshot of the camera view so we can see.

crobison
Aspirant
Aspirant

I switched cameras and the other one at that location is fine. What do you mean by pushed in? Currently, this camera is still having the issue from anywhere.. https://imgur.com/GIRefB0

Thank you.
jguerdat
Guru Guru
Guru

That actually looks like low resolution. Check your camera settings, go to Video Settings, Power Management. Try Optimized or Best Video.

crobison
Aspirant
Aspirant

Did everything indicated, it just won't focus like before.. 

jguerdat
Guru Guru
Guru

Is the camera still in warranty? If so, temporarily purchase a single camera subscription to see what support has to say. When done, cancel the sub.