Best video (image quality vs. battery life settings bar not working)

[Jai814]

Hello everyone.  I have found the settings bar where you can increase image quality and/or increase battery life.  It was on "Optimized" but it won't let me drag the bar either way.  How can I make this work?

[TomMac]

On a phone ? ..try on a computer at  https://arlo.netgear.com/

[Jai814]

No, not on a phone.

[TomMac]

then try a simple reboot of the base unit with the on/off button... takes about 2 mins to fully come back online ( depends on # of cameras )

[jguerdat]

It's not really a drag. It's a 3 position thing, not infinitely variable.

[Jai814]

I never used or implied the words "infinitely variable" nor does your response help me in any way. I was simply describing it so there was no ambiguity as to what I was referring to.  Seeing as though I said it does not work, I would have no clue about it's three settings you speak of.  This is exactly why I am posting to try and gain access to. While I appreciate you taking your time to reply, please stay on the posted subject matter.

[jguerdat]

Others have tried to drag the slider as I described with no success.  Dragging it to one of the three positions worked for them.  I was right on topic.

I just tested this myself and found it to work properly.  On a computer, I clicked on the slider and held the button while sliding to another position.  The slider moved and positioned itself as expected.

Try a different browser.

[Jai814]

No, NOW you are on topic.  I am 27 years old, and have been using computers since I was at least 8 years old.  I am quite aware of how the function SHOULD work, and it does not.  I have tried IE as well as Chrome.  Have not yet tried base reboot like another has suggested.  Of course yours works; you are not the one with it being problematic.  Thanks but no thanks.

[jguerdat]

And I'm 67 and have been using, building, modifying and managing computers since before you were born.  I'm a retired systems administrator and IT manager who knows a few things myself.

Open a case with support using the Contact Support link at the bottom here. There are multiple options to use.

[Jai814]

 

[Jai814]

NOW you're being helpful.  

[Richsshed]

If you never figured it out, I have to click on the green tab and drag it to either side.