Battery won't charge

[Kira757]

My battery is no longer charging. I did not charge my arlo for about 2 weeks and recently went to charge it but it has not been charging at all. I have tried all the trouble shooting tips but the battery doesn't seem to be charging. i left it plugged in for a week and nothing has changed. I tried removing and reinserting the battery with the wire plugged in 5 times as recommended but nothing changed. Is there anything I can do? I tried using a different battery as well but it also did not charge.

[TomMac]

Are you using the ORIGINAL ac adapter and cable??  it will not charge on a normal usb adapter.

if so, try support; https://www.arlo.com/en-us/support/contact.aspx