Arlo|Smart Home Security|Wireless HD Security Cameras

Battery life using Pro Base Station FW 1.10.0.8_22190

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Jeem Apprentice
Apprentice
To JamesC, please can you ask the engineering team what the F! they have been up to with the 2 firmware released since mid-May.?!

Battery life has been TERRIBLE!

Prior to mid-May I could boast to friends my security cameras lasted almost 4 months without charge. Now? Well let’s just say I charged 100% at 7pm and sitting unarmed, the cameras have went to 96% in 4 hours!

4% in 4h when unarmed FFS! What’s going on Netgear engineering?!
Model: VMC4030 | Arlo Pro Wire-Free Camera
JamesC Community Manager
Community Manager

Jeem,

 

The engineering team is investigating reports from users experiencing battery life issues. If you continue experiencing issues with battery, please contact the Arlo Support Team to further investigate.

 

JamesC

Stunew78 Apprentice
Apprentice

NEtgear’s management of this situation is incredulous.

 

Having worked in software and hardware manufacture for 15 years, I cannot believe the contempt Netgear have exhibited on their users battling with this battery drain issue.

 

Nothing is being achieved on this community site. Off to the facebook page to generate customer advocacy on this untenable situation.

Model: VMC4030 | Arlo Pro Wire-Free Camera