Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Battery doesn't fully charge. Less than 1 year old.

Reply
Discussion stats
  • 1 Reply
  • ‎2020-04-07 02:08 AM
  • 787 Views
  • 0 Likes
  • 2 In Conversation
Dark_Stranger73
Follower
Follower
‎2020-04-07 02:08 AM

Hi, I have 2 Arlo Pro camera's and one of the batteries doesnt fully change. It was left charging over night and has only changed up to 91%, where as the other camera fully charged (100%) in a few hours.   These camera's are in a low traffic area and have only ever charged them a few times, so not over changed them.

 

I have checked when I purchased it and it was on the 21/05 and therefore under a year.    Does anyone know what the support process is to get it fixed/replaced, etc?

Labels:
0 Likes
Reply
Message 1 of 2
787
1 REPLY 1
TomMac
Guru Guru
Guru
‎2020-04-07 05:22 AM

Contact Arlo support for warranty

 

https://www.arlo.com/en-us/support/contact.aspx

 

 

--------------------------------------
Morse is faster than texting!
--------------------------------------
0 Likes
Reply
Message 2 of 2
779
Discussion stats
  • 1 Reply
  • ‎2020-04-07 02:08 AM
  • 788 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.