Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Base station not working/ not being detected on app. Orange internet light.

Reply
Discussion stats
  • 3 Replies
  • ‎2021-08-15 11:24 PM
  • 1037 Views
  • 0 Likes
  • 2 In Conversation
Connie68
Aspirant
Aspirant
‎2021-08-15 11:24 PM

Base station not detected I’ve tried everything thing the light is mostly power:orange Internet:no colour camera:no colour I’ve even tried to rest it nothing happens please help.

Labels:
0 Likes
Reply
Message 1 of 4
1,037
3 REPLIES 3
Dannybear
Master
Master
‎2021-08-15 11:47 PM
A steady Amber power led suggests the base station is trying to boot up.

Try unplugging the power adapter from the wall for 20mins in case it’s overheated.

If not try a factory reset to see if can be recovered.
0 Likes
Reply
Message 2 of 4
1,034
Connie68
Aspirant
Aspirant
‎2021-08-17 09:34 PM
I’ve tried unplugging I know that amber power means it’s booting up I’ve waiting over 35 minutes countless times.The factory never seems to work I hold the pin there for 10 seconds nothing happens
0 Likes
Reply
Message 3 of 4
998
Dannybear
Master
Master
‎2021-08-17 10:52 PM
Can you return it to where it was purchased to get it replaced or chase arlo support for a warranty replacement.
0 Likes
Reply
Message 4 of 4
993
Discussion stats
  • 3 Replies
  • ‎2021-08-15 11:24 PM
  • 1038 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.