Base station keeps going offline with 5GEE home broadband.

[mark1202]

I've just switched from ADSL to 5GEE home broadband and I'm facing some issues getting the base station to remain connected -  every few minutes the connection is lost resulting in the cameras going offline and then coming back on. Everything else connected to the router has a stable connection so I think the issues is specific to Arlo and the router.

My old ADSL connection is still live and everything works fine when connected which rules out any issues with the Arlo system itself. I'm pretty certain it's the router causing the conflict. Has anyone else had similar issues and are there any settings I need to change to get the 2 to work together correctly?

Thanks!

[mark1202]

After a bit of research, I think issue may be due to the broadband service not having a fixed IP address?

[jguerdat]

Possibly. Also a possibility (since I have no idea what 5GEE is and how it works) is that the connection drops due to lack of data transfer and then reconnects when data wants to be sent.

[mark1202]

Sorry I should have been clearer on what 5GEE is. It's mobile broadband that works with a 5G SIM card, I intended to use it as the speeds are far greater than what we can receive at our property via fixed line.

I've managed to get it to work with all our other smart devices but the Arlo just doesn't get on with it so I think a return to a fixed line is my only remaining option.

[jguerdat]

Likely. It's my limited understanding that mobile hotspots/broadband shut down the link to save connection data. I could quite well be wrong, though.

[StephenB]

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@jguerdat wrote:

Likely. It's my limited understanding that mobile hotspots/broadband shut down the link to save connection data. I could quite well be wrong, though.

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FWIW, this is a mobile router, not just a hotspot.  The router should be re-opening the data channel to the tower whenever the base station sends something to the cloud.  The same should be happening in the tower->router direction when the cloud sends a response.

@mark1202 - very few home users have fixed IP addresses, so I don't think that is the cause.  It does seem like there is something going on in the router, so you might want to contact EE and ask.

If you want to probe the connection, you could try installing something like gping on a PC, and leave that running for a while (as a test).  If the connection is dropping, you should be able to see that.

[mark1202]

Thanks for the advice. I spoke with EE technical support numerous times but other than suggesting turning it on and off they were no real help. Finally they suggested purchasing a different router which I wasn't prepared to do so I've returned it and reverted back to a fixed line, albeit with much slower speeds. At least my cameras work though!