Base Unit Offline - All lights are green

[AgentL]

Several times I have unplugged both cable for one minute, pressed on/off button, held reset for 10 seconds. All three lights turn green yet says base unit is offline. Help?! Please.

[jguerdat]

Who told you to reset? I see power cycled but not resets.

[Maggiele]

I saw that others on this forum had reset. I can't reset my unit as I'm not there. It is still showing as being offline. 

[Maggiele]

Now the base unit is showing as being online, however there is no connection to any of the cameras.

[Johnny290]

Reboot your phone and try again that works for me this morning

[Maggiele]

Thanks for the suggestion, however still receiving the message "This Arlo device is offline."

[Johnny290]

And I'm guessing you're not at home so you cannot reboot your base station

[OffTarget]

All green lights, unplugged for 1/2hr also changed the Ethernet cable, reset the system, re sank the cammeras, deleted the app and reinstalled it...I pritty much tryed everything except return it and buy the competition for 200$ more....

[Maggiele]

Correct! 

[OffTarget]

I will be soon but was going to get this for my vacation home that's 6hrs away...really having second thoughts on this one....

[Johnny290]

I can see why

[Maggiele]

Ours was working perfectly until now, however we are having second thoughts about keeping it after this failure. Your hands are tied if it's not working and you are out of the country. We need something more reliable than this. 

[Delforest]

Can you fixed the issue? I am presenting the same problems.
What do I have to do to get the cameras to record again?

[surfer1000]

Still have peoblem in UK, going on for 36hrs now intermitingly working but mostly offline

[surfer1000]

Just checked again… still offline

[jguerdat]

There still seems to be some issues with AWS access:

http://downdetector.com/status/aws-amazon-web-services/map/

[Maggiele]

My base station is now connected, however none of my cameras appear to be. There doesn't seem to be any way to connect them remotely. 

[jguerdat]

You can try restarting the base remotely but if that doesn't work only physical presence will work.

[Delforest]

Thank you all. Problem solved. I just turned off the base and turned on again and started to work recorded again.

[OffTarget]

I'm not putting up with this BS, no communication from anyone only had it for a week and this happens....social media is a great thing and I will be telling all...also returning this **bleep** back to bestbuy

[Maggiele]

Thanks again! I found that I could reset the base remotely. That did the trick! After a short time, the cameras connected one by one. We are back to happy monitoring. 

[surfer1000]

Mine still seems very intermittent!

[JamesC]

OffTarget,

As mentioned, there were technical issues that a small number of users experienced on Thursday. These issues have been resolved. Are you still have trouble? Please let us know.

JamesC

[ARLONELIE]

To whom it may concern;

Since this weekend (18 June) our base station has been offline. We conducted all recommended trobleshooting i.e. Power off and on, Ethernet cable, reset base unit, but unfortunate the base station still offline. We are located in Germany. What could be the problem? Please help!!!

[jguerdat]

What LEDs are lit on the base and what color?  Did you actually perform a reset by using the reset button until the LEDs flashed amber?  If so, you also need to remove all devices from Settings, My Devices and start fresh. Use the Add Device button on the Devices tab to add the base and sync the cameras.

[ARLONELIE]

Did it all, reset to factory. But now I can't add any device.