Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Base Station not connecting

Reply
Discussion stats
  • 3 Replies
  • ‎2019-02-04 02:03 PM
  • 943 Views
  • 0 Likes
  • 3 In Conversation
funeralhome1440
Aspirant
Aspirant
‎2019-02-04 02:03 PM

Our cameras quit working and i'm trying to get them working again, but i'm having some issues.  The lights on the basestation say that it is connected to the internet. I have synched the cameras and they blink the blue lights and then stop.  But when I go online it shows that everything is offline.  Not sure what i'm doing wrong.

Labels:
0 Likes
Reply
Message 1 of 4
943
3 REPLIES 3
JoeCymru
Virtuoso
Virtuoso
‎2019-02-04 02:07 PM

Is your offline situation on the app and the web interface? If it is good on the web interface but offline on the app, then log out of the app, reboot the base station, log into your app and see what happens. 

0 Likes
Reply
Message 2 of 4
941
funeralhome1440
Aspirant
Aspirant
‎2019-02-05 09:13 AM

It is offline on the main computer, I haven't checked the app.

0 Likes
Reply
Message 3 of 4
897
JessicaP
Arlo Employee Retired
‎2019-02-05 02:37 PM

Hi @funeralhome1440,

 

As JoeCymru mentions, try to reboot your Base Station and see if that helps.

0 Likes
Reply
Message 4 of 4
879
Discussion stats
  • 3 Replies
  • ‎2019-02-04 02:03 PM
  • 944 Views
  • 0 Likes
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.