Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Base Station WIFI Is Not Working

Reply
Discussion stats
  • 2 Replies
  • ‎2019-01-04 07:22 AM
  • 779 Views
  • 0 Likes
  • 2 In Conversation
Grigorio
Aspirant
Aspirant
‎2019-01-04 07:22 AM

The Arlo base station / WiFi are connected by cable but the wifi is not connected. Support said to call my IPS provider and tell them to turn  on the port connections of my WiFi. There are 4 ethernet connections. whywould any of them be off?

I did switch the  connection to each of the remaining ports with no results. 

 

Labels:
0 Likes
Reply
Message 1 of 3
779
2 REPLIES 2
TomMac
Guru Guru
Guru
‎2019-01-04 09:57 AM

Have you rebooted the modem/router and then the base ( in that order )

--------------------------------------
Morse is faster than texting!
--------------------------------------
0 Likes
Reply
Message 2 of 3
771
Grigorio
Aspirant
Aspirant
‎2019-01-04 10:06 AM

Yes, as my daughter  mentioned also. And that seemed to have made the difference. Also I had the cable plugged into my Spectrum box vs my wifi, changed over tothe router and that was apparently it.

0 Likes
Reply
Message 3 of 3
769
Discussion stats
  • 2 Replies
  • ‎2019-01-04 07:22 AM
  • 780 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.