Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Pro cannot connect to cameras and showing offline

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Arlo4mike
Follower
Follower

VMB3000 base. Cannot connect to cameras. Message on each camera says "This Arlo Device is offline. Please make sur it is connected to the internet. See support.arlo.com for help."

I have tried rebooting the base a number of times after complete shut down & waiting a few minutes. I have tried to re-sync cameras. I have opened cameras, replaced batteries and after that a blue light appears on the camera for a few seconds and goes out. I have tried cold rebooting again after that. No Luck!

My base unit shows the base has power (first left light is green). It also shows connected the internet (2nd light from left is also green). Last 3 lights on the right are not on. Rebooting and resyncing are no help. No ils Arlo's Chat for assistance any good as no one answers when I click on it.

Any help is appreciated.

THANK YOU!

 

 

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jguerdat
Guru Guru
Guru

No light on the Camera LED means no camera is synced. I would remove all cameras in Settings, My Devices (leave the base alone) and then resync the cameras.