Arlo shows offline. Tried disconnecting router and then Base Station but still shows offline

[Verneta]

Hello , my Arlo says it’s offline and I’ve done the disconnect the router then the base !! But it’s still not working ; any suggestions ? Thank You

[jguerdat]

Not sure what you mean by "disconnect" - turned them off and back on? What are the LEDs on the base showing?

[mdelacuevam]

I'm having the same trouble, the app shows a offline base station, the internet ligh is solid green, the power is solid green and the camera lighs is solid ambar, any suggestion?

[jguerdat]

The solid amber Camera LED means the base needs to be claimed. Try using the Add Devices button on the Devices tab to claim it again.

[Verneta]

I went n grabbed one of my cameras thinking I’d restart the entire thing but the camera is supposed to flash blue but it’s flashing amber

[Verneta]

Grabbed one of the cameras n it’s showing amber not blue !! It says to start over : per the instructions my phone has discovered the base station but camera flashes amber

[Verneta]

I turned the router off then unplugging base station . Then turned back on router n waiting for a complete reboot ! Router rebooted then turned on base station ! Camera still showing amber

[Verneta]

The problem seems to be with the base station : I tried to reboot the base station but no go !!! It’s a red circle with an X !!! Everything is as it should be ???

[jguerdat]

If the camera LED is flashing amber, it's alow/dead battery. Flashing amber for the Camera LED on the base means poor WiFi connection.

[Qjhn]

Same thing. Support links put me in a cycle. No help from company

[mdelacuevam]

It worked, it took me a while because the cameras aren’t easily accessible, I had erase the base station and then do the whole thing as if they where new, but everything is working now, thanks.

[jguerdat]

---

@Qjhn wrote:
Same thing. Support links put me in a cycle. No help from company

---

Contact support link at the bottom here and again on the 2nd page. the 3rd page has contact info:

https://www.arlo.com/en-us/support/contact.aspx