Arlo pro not staying online

[Azpugmom]

Had system for about 1 month and things were ok. Now constantly getting "system offline contact support " error messages when trying to view live feeds from my phone's app. (Batteries fully charged, base lights all on, Wi-Fi showing strong signal). Also on days when it is connected, it takes sooo long to view the live feed, the person is long gone!

[jguerdat]

Try power cycling your router and base, one at a time in that order. Log out and back into the app. Try both WiFi and cell service. Also, try a browser.

[steve_t]

Since the error message is telling you to contact support, can we assume you've done that?

[JamesC]

Azpugmom,

What is the behavior of the base station LEDs (lit/unlit, color, blinking/solid etc.) when you experiencing this?

JamesC