Arlo pro goes offline when unplugged from charging

[JBadFam]

Just started to use this camera again and it works fine when I have it plugged in and charging but the minute I unplug it from the power cord to move it to a location it says it’s offline and to connect to the internet!!! Someone help!!!

[jguerdat]

Can you verify that the battery is actually charged?

[JBadFam]

It doesn’t tell me the status of my battery level

[jguerdat]

When plugged in and charging, the battery indicator in your camera settings will display charge level. Also, just try swapping batteries around.

[JBadFam]

It just shows a plug symbol while charging

[JBadFam]

Here’s a screenshot of it

[jguerdat]

That means the battery isn't being recognized for some reason. That could be due to dirty/bent contacts in the camera or on the battery, a bad camera or a bad battery. Remove the battery and have a good, hard look at things. Replace the battery while looking at the front of the camera - you should get a brief blue flash when the battery makes contact. Try wiggling/pressing on the battery while inserting, too. Swap batteries with a camera that's working, too, as I suggested before.

If all fails, open a case with support:

https://www.arlo.com/en-us/support/contact.aspx