Arlo pro charging

[Hanaanc1]

I have been having problems with my new Arlo pro camera that I have indoor. First, it keeps going offline And now the battery needs charging. I'm using the wire and adapter that comes with it but I don't see any indication that it is charging. I've only had this product for 4 days so it's frustrating. Need help please!

[steve_t]

Can't you use it plugged in with the battery out?

[StephH]

I have only had my cameras for two days, and one of them keeps coming off line every 10 or so minutes. I now can't get it on at all, and it's blinking amber, indicating battery is low. Trying to charge it and it is not charging

[Hanaanc1]

I just tried taking out the battery while the camera is plugged in and camera does not work at all...

[TomMac]

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StephH wrote:
I have only had my cameras for two days, and one of them keeps coming off line every 10 or so minutes. I now can't get it on at all, and it's blinking amber, indicating battery is low. Trying to charge it and it is not charging

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Pull the battery pack, and use the power adapter ONLY...see if you can re-sync the camera as normal

( yes, the camera will run without the battery pack , I did it for 2 weeks )

If it doesn't sync, go into settings for the camera and use REMOVE device... then power button reboot the base , let it come fully back online.

Now attemp to re-sync

If still NG , contact Netgear Support.

[TomMac]

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Hanaanc1 wrote:

I just tried taking out the battery while the camera is plugged in and camera does not work at all...

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The camera WILL run on the adapter only... when first plugged in all you will see is a blue led flash on front.

If the battery pack is in ( and the charge toogle on in settings ) when fully charges, the front led will turn solid blue. It flashes blue when charging.

* note that the camera will not fully charge if in active use, it should be in disarmed mode

If you put the camera near the base and attempt to re-sync and fail, follow the previous thread entry, if still NG contact Netgear.