Arlo pro camera stays black when turned on. Doesn't show image. Have to toggle Night vision.

[Duke92]

My arlo pro 2 camera doesn't show picture when first turned on. Stays black like the night vision isn't working. I have to toggle it from night vision off/on or take brightness to 100% then back to finally get the picture to show properly. Any ideas on how to fix it?

[StephenB]

Is this happening during daylight, or only when you turn the camera on at night?

Did the camera originally work correctly? Or is this a new installation?

[Duke92]

Seems to happen at night. The camera is in my garage by the way. Not a new install. Only recently started happening though. Putting the brightness up to 100% then putting it back to 50% seems to make it go back to normal.

[StephenB]

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@Duke92 wrote:
Seems to happen at night. The camera is in my garage by the way. Not a new install. Only recently started happening though.

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Ok.  I'm guessing that the garage isn't lit?  If so, it sounds like NightVision simply isn't kicking in.

Have you tried restarting the camera?

[Duke92]

Still not resolved.

[JessicaP]

Hey Duke92,

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.