Arlo pro base station unable to update firmware- battery too low

[TOEKNEEE]

VMB 5000 not updating firmware. Arlo support says its system problem and not a problem with my unit. Is this true?

[Edinburgh_lad1]

Well, I can't do much with it, as it's not connecting any cameras. Otherwise I'd have left it the way it is.

[Edinburgh_lad1]

Hi @ShayneS 

I've sent you a PM, but thought I'd post on here, too.

That's the base station online but it says the battery is too low to update firmware and I can't connect any cameras to it.

Would you please kindly look into this?

Thank you. 

[JC-]

Getting message "a firmware update is required for this camera, but it's battery is too low to proceed.  However it's not a camera, it's the base station which does not have a battery

[RichWood]

I got that too. It was just a glitch. I called and was already on the most current firmware.