Arlo|Smart Home Security|Wireless HD Security Cameras

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Arizzo
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Aspirant

How can I stop so many alerts from coming in every minute? 

 

I have reduced the target area for motion to a minimum (almost making the cameras completely useless because I cannot see the entire area as I was hoping), but I still get alerts every minute for no apparent reason. 

 

Is there a way to change the sensitivity of the cameras so that it is not alerting after every speck of dust passes the lense?

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jguerdat
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Guru

Pan and zoom has no effect on motion detection since the PIR motion detector sees the whole scene.  You're just cropping the video.

 

Post a screenshot with pan and zoom turned off (zoomed back out completely). It may be your positioning or it could be a bad camera.  Putting the camera in a location where there is no motion (inside a room, facing a wall) would be useful to tell if the camera is flaky.

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jguerdat
Guru Guru
Guru

Pan and zoom has no effect on motion detection since the PIR motion detector sees the whole scene.  You're just cropping the video.

 

Post a screenshot with pan and zoom turned off (zoomed back out completely). It may be your positioning or it could be a bad camera.  Putting the camera in a location where there is no motion (inside a room, facing a wall) would be useful to tell if the camera is flaky.

TomMac
Guru Guru
Guru

Is there a way to change the sensitivity of the cameras so that it is not alerting after every speck of dust passes the lense?

 

Yes, there is a sense level adjustment in the MODE, under record

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Arizzo
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Aspirant

Thank you, TomMac!  I didn't know about the feature.

Arizzo
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Aspirant

OK, thank you. I will try this as well.