Arlo pro. Can't get past add device screen

[ELS01]

I have a new Arlo pro that set up just fine and worked great for about 4 days. Now although cameras seem to sync all I can get on the screen when I press device is an add device screen. Rebooted app, reset base, removed battery. Nothing seems to work. Help.

[TomMac]

Go to setting... go to camera, use REMOVE DEVICE.

Power button reboot the base, now try and bring it back as new

[ELS01]

No luck with that approach, can't even get to a remove device screen.  unplugged router, resert router, removed batteries, let it sit about an hour, synced cameras, rebooted app on my iphone, but nothing comes up when I hit devices except add device.  Settings and calender icons seem to work fine.  Is there some way to strip it all down and start as though it was a new device just out of the box?

[jguerdat]

WHat are the LEDs on the base showing?  Should be 3 green ones.

[ELS01]

All 3 green lights are on after what appears to be a successful syncing.  Perhaps the problen is with my iphone.  Is there a way to wipe out the account and start over from scratch with both the app as well as the hardware?  I have tried rebooting app and that does not work.

[jguerdat]

If you really want to do this you'd need to remove all devices in Settings, My Devices and create a new account using a different email address. Then use the New System Setup and truly install as new. I don't know that this would help anything since the iOS app is having lots of issues.

[ELS01]

Went through the removal process for the devices  but the app is semi-locked and I can't do more.  Is there a help line where I can speak with a person?  If I can get Arlo to delete my account at their end I might be able to start over.  Willing to try anything as all I have now is a $500 paperweight.  The shame of it is it worked so well for 4 days and then went off the rails.

[jguerdat]

Use a browser - it may well be easier.  A reinstall of the app may help, too.

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