Arlo|Smart Home Security|Wireless HD Security Cameras

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Bah0482
Apprentice
Apprentice
Hello. I recently upgraded from an s9 to the note 20. Geofencing is working, but instead of updating the banner when coming or going, I'm getting both. For example I leave at 8am. I get a notification away mode. I return at 9am. I get a home notification. Instead of replacing the away notification, they both show. This did not do this before. Any ideas how to fix.
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ShayneS
Arlo Moderator
Arlo Moderator

Hi @Bah0482

 

Do you happen to have a screenshot of these notifications?

Bah0482
Apprentice
Apprentice
It is attached in my original poat
ShayneS
Arlo Moderator
Arlo Moderator

Hi @Bah0482

 

Have you tried to remove & re-install the Arlo app and test again? If this does not help, Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Bah0482
Apprentice
Apprentice
You mean have I tried the first step in troubleshooting, yes of course I did
Bah0482
Apprentice
Apprentice
Anyone have a fix for this?
jguerdat
Guru Guru
Guru

Does the same thing here on my Pixel 5. WHile it's an extra notification, I don't see it as a major issue.

ShayneS
Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

ShayneS
Arlo Moderator
Arlo Moderator

Hi @Bah0482

 

Have you updated to the latest version of the Android app v2.23 & try again? Did this solve it?