Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo mobil app "unavailable"

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Tomothy1
Follower
Follower

Mobil app is saying "We're sorry, Arlo is unavailable. Please try again later." What kind of security are you offering if I can't access the cameras while I am not at home!!!!

11 REPLIES 11
TomMac
Guru Guru
Guru

site appears down ..stand by

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Morse is faster than texting!
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TomMac
Guru Guru
Guru

all back online try again

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Morse is faster than texting!
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Jonny22
Guide
Guide

Still down for me

 

"please wait..." middle light flashes on arlo.... then "live" button re-appears with no video.

JamesC
Community Manager
Community Manager

Jonny22,

 

Reboot your base station using the on-off button.

 

Are you still seeing the same behavior?

 

JamesC

IrishRose
Aspirant
Aspirant
I agree "What kind of security are you offering if I can't access the cameras while I am not at home!!!!" Unable to login from app & online gives me a message "you dont have permission to access" Been down for a day now!!! Very disappointed.
Heavy_D
Aspirant
Aspirant
I have the VMS4230-100NAS which is not even listed.
Getting same error from the App Evey day now. It worked once the first time I logged in, now nothing.
hoffertr
Aspirant
Aspirant

Same here. Only issues with the app..."...currently unavailable" Install/reinstall, reboot etc. 

 

Works fine online, just the app. Started yesterday as far as I can tell (8/28)

hoffertr
Aspirant
Aspirant

BTW, I've had these cameras for a couple years now and never had this issue before. Something changed.

Heavy_D
Aspirant
Aspirant
So it just started working, maybe someone is watching these posts or its a coincidence. At least it's working.
Now I need to start a new post about the microphone not working on any device / App, but works fine on the computer.
go-no-go
Tutor
Tutor

Still not working for us. Live chat is not working either.

 

From reading this thread, it seems outages are not uncommon. We just purchased a couple set-ups and now reconsidering and going with something more reliable.

 

 

 

JamesC
Community Manager
Community Manager

I have not been able to replicate any issues logging in to the Arlo mobile app. Are you still experiencing this behavior?

 

JamesC