Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo camera reports device is offline but sending notifications

Reply
Discussion stats
  • 1 Reply
  • ‎2018-09-30 09:47 AM
  • 715 Views
  • 0 Likes
  • 2 In Conversation
Arlouser420
Follower
Follower
‎2018-09-30 09:47 AM
The arlo app is reporting that a device is offline ( see image). But I can get notifications. The problem is that I cannot live stream from these camera. I have 2 such cameras. The firmware is all updated to 1.2.21616
Labels:
0 Likes
Reply
Message 1 of 2
715
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2018-09-30 03:21 PM

Restart your base. Log out and back in. Try both the app and a browser.

0 Likes
Reply
Message 2 of 2
693
Discussion stats
  • 1 Reply
  • ‎2018-09-30 09:47 AM
  • 716 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.