Arlo camera does not sync after doing factory reset. Cannot connect to support team.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I purchased a set of three wifi cameras but only two will sync. Received yesterday and almost immediately had to do a factory reset with the base station because it dropped off the wifi, which I thought wasn't a great start, and reset using a paper clip! and then the account and still one camera will not sync. If you plug it into the mains there is a blue flashing light for a second then nothing. I have tried the other batteries and tried charging them but they were all over 90%. It should not be this difficult to set up after all the reviews I read were very positive and we have looked into security cameras for a while before choosing our product. I cannot get through to customer support on the UK number, cannot chat to anyone online so could someone advise how I get a replacement camera? Can't say I am very impressed so far and hopefully someone will acknowledge. Thank you.
- Related Labels:
-
Installation
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hey Justin29,
If you're having problems with your Arlo camera not syncing properly, read this article to learn how to troubleshoot: My Arlo camera will not sync with my SmartHub or base station; how can I troubleshoot it?
You should be able to contact the Support Team with the provided link. If you have problems contacting the team, feel free to let me know.
-
Apple HomeKit
1 -
Arlo Mobile App
364 -
Arlo Pro
27 -
Arlo Pro 2
1 -
Arlo Pro 3
2 -
Arlo Secure
1 -
Arlo Smart
87 -
Arlo Ultra
1 -
Arlo Web and Mobile Apps
6 -
Arlo Wire-Free
10 -
Before You Buy
1,183 -
Discovery
1 -
Features
205 -
Firmware
1 -
Firmware Release Notes
119 -
Hardware
2 -
IFTTT
1 -
IFTTT (If This Then That)
48 -
Installation
1,402 -
Installation & Upgrade
1 -
Online and Mobile Apps
1,266 -
Partner Integrations
1 -
Security
1 -
Service and Storage
563 -
Smart Subscription
1 -
SmartThings
39 -
Software & Apps
1 -
Troubleshooting
7,187 -
Videos
1
- « Previous
- Next »