Arlo base station offline

[Waal]

I have Arlo Pro for about a year, till last weekend when i wanted to check the Cameras, it show that the base station is offline. When i checked the base station was working normally, but in the app it provide me with the the message that the base station is offline same as the picture attached. I tried to unblug the station and plug it back with no benefit

[vili]

I have had the same problem for 4 days now with my VMB4000 base station. Internet light is on and I can find base station from my router, but status is offline. What is this all about? I have tried everything including factory resetting, nothing helps.

[nikolayslavov55]

Hi, guys! Absolutely the same problem from 08.07.2018 till now - Arlo Pro VMB 4000r3. I tried all possibilities - no succsess. I writed in Arlo Smart Home's Twitter group - no answer. Can anybody help, please!

[JamesC]

If you've factory reset your base station, you'll need to also go through the process of reclaiming.

Log in to your Arlo account and navigate to Settings > My Devices > select your base station > Remove Device.

Navigate back to My Devices > Click "Add Device" > select base station and follow the on screen instructions.

JamesC