Arlo app says “No internet connection” on IPhone 12 even though internet is connected.

[HomeinAK]

I have a new IPhone 12 and Arlo keeps saying “No internet connection” and won’t let me log in even though I can sign in on my IPad, and the internet IS connected on my phone and Arlo system. I have deleted and re-installed the app on phone 3 times, deleted and added the wifi network again, turned router off and on. Help? Ideas? Thank you.

[ShayneS]

HI @HomeinAK

Are you still experiencing this issue with your Arlo app?

[HomeinAK]

Hi - yes, I’m still having this issue. The Arlo will not connect on any network with this new phone, so it’s a setting related to the phone. The Arlo and home network are working just fine - I can sign in on Ipad, but not on Iphone. Thanks for any tips anyone has on it!

[ShayneS]

Are you able to log in to your account with another phone on the Arlo app?

What version of iOS is your new phone running? Can you verify the version of the Arlo app as well?

Thanks

[HomeinAK]

Hi - yes, we can log into Arlo on this network from other phone, so it’s not the network. It’s something with Arlo and IOS. Currently running IOS 14.5.1, on an IPhone 12 mini. 

[StephenB]

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@HomeinAK wrote:

It’s something with Arlo and IOS. Currently running IOS 14.5.1, on an IPhone 12 mini. 

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FWIW, I am not seeing this on my iPhone 12 mini (currently running iOS 14.6).

Maybe try restarting the phone?

[HomeinAK]

Thanks for help - I updated to IOS 14.6, also deleted Arlo, re-added it, did another re-start of the phone and then re-checked that phone said wifi/internet network is connected, also re-checked to be sure IPad with iOS 14.6 also can get onto Arlo. All of those work perfectly. 

But the IPhone on same network, now iOS 14.6, on network, says “no internet connection” when I try to log into Arlo. Argh. No change. 

[ShayneS]

@HomeinAK

Can you provide a screenshot of any error messages & the no internet screen?

Thanks

[wicho71]

I had the same issue. I ended up fixing the issue by going to settings on my iPhone and then type Arlo on the search bar. Click on Arlo and make sure the cellular data option is enabled. If you are on WiFi and this option is off you will be able to see your camera feeds. Once this option is enabled you should be able to see your camera feeds away from home and on cell data. Hope this helps.