Arlo app or web interface unable to locate my base station

[omarseille]

I'm tired to find a right way, I tried everything, but my app still don't want to find my base.

LED's are Green, Base have a good connection to my router ( I see VMB3000 in router web interface)

What I did-

1- reset.

2- tried to connect via Laptop.

3-tried to connect my laptop directly to router via cable.

4-tried to reset my router.

Any idea's?

[Ysabel]

Try to contact Arlo support maybe your base is still registered under the previous owner's account. 

🙂

[JamesC]

omarseille,

Was this base station ever used on a different account by you or another user? If so, as suggested above, you may need to contact the Arlo Support Team to further investigate the issue.

JamesC