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XJW Apprentice
Apprentice

Arlo app crashes frequently

LG G6 running Oreo..
Arlo app crashes with a popup notification to close app or provide feedback.
I am using the GEOFENCING mode.
Crashes when I use camera or receive a phone call etc.
Started occuring a month or so back.
Anyone else seeing these issues ?

Model: VMC3030|Arlo Smart Home Security - Add-on Camera
Message 1 of 15
Aspirant

Re: Arlo app crashes frequently

For over a month now the Arlo app keeps crashing on my SO's LG V30 and my LG V30. I even got a brand new phone and did a clean install and the issue persists. Because the app force closes constantly, geofencing is not working and neither does schedule. The cameras haven't recorded anything on their own in weeks. I send feedback reports every time it FC's.

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 2 of 15
Arlo Moderator

Re: Arlo app crashes frequently

Hi @XJW and @HotdogBattle,

 

Have you tried reinstalling the Arlo app and see if that helps?

Message 3 of 15
Aspirant

Re: Arlo app crashes frequently

Yes. I even got a brand new phone and did a fresh install of Arlo without restoring any data.

Message 4 of 15
XJW Apprentice
Apprentice

Re: Arlo app crashes frequently

Anyone seeing this issue on other phones - other than LG ?

This defect only occurs with the Arlo app and only started recently..

@JessicsP it looks like Arlo have changed the title of the original post. Please change it back. How do you know this defect is limited to LG phones on Oreo ? Keep the title generic until it has been isolated please.

Message 5 of 15
Arlo Moderator

Re: Arlo app crashes frequently

Try to update to the latest Arlo app and see if that helps the issue: Arlo Android App - 2.7.0 - 8th January 2019

Message 6 of 15
XJW Apprentice
Apprentice

Re: Arlo app crashes frequently

Ok thanks. Will let you know.
Message 7 of 15
Aspirant

Re: Arlo app crashes frequently

So far so good here. No crashing yet. My only issue is that now there is a persistent notification for geofencing which is very annoying. This is exacerbated by the fact Arlo doesn't use Androids notification channels, so I can't turn off the notification without killing ALL arlo notifications. The notification grouping also doesn't work well because of this, all my motion detection notifications are grouped with the persistent notification so I can't swipe them away easily.
Message 8 of 15
XJW Apprentice
Apprentice

Re: Arlo app crashes frequently

No crashes so far.

The persistent notification is annoying but is perhaps a Google issue. Using the notification system to keep track of which apps are active is not intelligent. I now have 3 permanent notifications. It should be configurable.
Message 9 of 15
XJW Apprentice
Apprentice

Re: Arlo app crashes frequently

It looks like this defect is now fixed.  No crashes.

Message 10 of 15
Aspirant

Re: Arlo app crashes frequently

So this update definitely fixed the crashes, but with it came double notifications for everything.
Message 11 of 15
Arlo Moderator

Re: Arlo app crashes frequently

Hey @HotdogBottle,

 

What phone device are you using?

Message 12 of 15
Aspirant

Re: Arlo app crashes frequently

Hi
It's an LG-H932 on Android 8.0.0
Message 13 of 15
Arlo Moderator

Re: Arlo app crashes frequently

Try to clear your cache/data for your Arlo app from your Android phone setting and try to log back in to see if that helps.

Message 14 of 15
Aspirant

Re: Arlo app crashes frequently

That fixed it
Message 15 of 15