Arlo Station no longer goes online. Tried resetting and reinstalling app.

[aryx82]

Hello, my Arlo station no longer goes online. Already tried to reset, turn off/on, reinstall on my phone, unsuccessfully. Connection is good, other devices on same network are running fine. Thanks in advance for helping me out.

[StephenB]

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@aryx82 wrote:
Hello, my Arlo station no longer goes online. Already tried to reset, turn off/on, reinstall on my phone, unsuccessfully. Connection is good, other devices on same network are running fine. Thanks in advance for helping me out.

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It sounds like you've already tried the basic troubleshooting steps here: https://kb.arlo.com/996/My-Arlo-SmartHub-or-base-station-is-offline-how-can-I-troubleshoot-it 

Maybe review the list, and make sure you've done 1-4 and step 8. Note steps 5-7 generally aren't issues on home networks.  Though if you did just enable parental controls or internet security features in your router, then try disabling them.

If you have tried those steps, then I think you should contact support next: https://www.arlo.com/en-us/support/contact.aspx