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Arlo Recordings - need recording from over two weeks ago

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Waiheke
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Hi - we have two cameras that were working without an Arlo subscription.  I urgently need to get a recording from just over two weeks ago that is not appearing in my library anymore.  I have now gone on and subscribed but is there any way I can get a recording from the 16th of April?  Cheers!

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StephenB
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@Waiheke wrote:

we have two cameras that were working without an Arlo subscription.  I urgently need to get a recording from just over two weeks ago that is not appearing in my library anymore.  I have now gone on and subscribed but is there any way I can get a recording from the 16th of April?  Cheers!


Unfortunately not from the cloud library - once deleted due to the retention limit, the recording is gone.

 

If you have a USB drive connected to the base, you could eject that storage, put it in to a PC, and look for the recording there.

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StephenB
Guru Guru
Guru

@Waiheke wrote:

we have two cameras that were working without an Arlo subscription.  I urgently need to get a recording from just over two weeks ago that is not appearing in my library anymore.  I have now gone on and subscribed but is there any way I can get a recording from the 16th of April?  Cheers!


Unfortunately not from the cloud library - once deleted due to the retention limit, the recording is gone.

 

If you have a USB drive connected to the base, you could eject that storage, put it in to a PC, and look for the recording there.