Arlo Pro troubleshooting

[travelerx2]

My base went offline while I am in Florida and it hasn't come back on. Had my grandson unplug both router and base twice. First time two lights on base but no 3rd. Second time the 3rd light came on but is gray. Has anyone else had this problem and know a solution? Also had him connect his phone to my wifi and the signal was good so that's not it,

[TomMac · Accepted solution]

The third led from the left is the CAMERAS...

Because the base went offline, the cameras may either have lost sync or batteries bad ( depends how long offline ).

Fix is prob to resync or replace battery pack and resync if needed.