Arlo Pro switching to night vision vs an Original Arlo.

[DaveWoj]

This was my response to tech support regarding the Arlo Pro switching to night vision vs an Original Arlo.

https://arlo.netgear.com/hmsweb/users/library/share/link/D551FEFE3BE0A141_201701

https://arlo.netgear.com/hmsweb/users/library/share/link/459FC017ECBDEADD_201701

NETGEAR Support 1/12/2017 11:26 PM Hi, Dave, Thank you for your prompt response. Upon checking on our end, your Arlo pro camera is the one with the black and white image. I think this is because the night vision of the Arlo pro camera is enabled due to low light source on the location that it is facing unlike the Arlo wire-free camera, I can see that it is facing to a location that has enough light to capture colored video. To further isolate the case, please move the Arlo pro camera to the location of the Arlo wire-free camera. Then check if the Arlo pro will capture the same video or not. Check if the Arlo wire-free video will turn black and white or not as well. I look forward for your next update. Thanks again for choosing NETGEAR and have a great day! Regards, Samantha Expert ID 46372 NETGEAR Support Expert

Online Comment 1/13/2017 3:31 AM Hi Samantha, Unfortunately, both cameras are permanently mounted 13 feet up and right now it is the middle of Winter so I am unable to swap them out. What I can tell you is that the original Arlo was in the exact same position as the Arlo Pro is in now and for nearly an entire year before being replaced by the Pro and it never exhibited the same results. If the image is automatically changing to night mode due to low light levels, then what is the sense of having a night mode option to turn on and off? I think we can both agree that the threshold sensitivity on the Pro is not the same as the Arlo and it changes to night mode even when there is a sufficient light source and it is not needed. The user should have more control as to whether they want the night mode option turned on or not.

[DaveWoj]

I just noticed this thread although it seems to get off the topic of the original post.

Everyone says its doesn't obstruct the field of view and didn't make a difference when installed but........

They didn't seem to respond to whether it affected the image when the IR was on.

From what I am seeing. It certainly does. The thread is below and the amazon review is below that.

https://community.netgear.com/t5/Arlo-Pro/Arlo-Pro-Skins-Set-of-3-Black-Skins-VMA4200B/td-p/1199611

3.0 out of 5 starsLooks good but hurts IR's night vision capabilities.

ByM Lon December 23, 2016

Don't use these if you rely on the night vision. They are an attractive and malleable silicone skin you slip over the cameras. I really like the look, and since I use my Arlo Pro system outdoors these looked perfect. But after putting them on, I noticed the edges of the black "hood" that extend from the front of the camera just barely catch in the lens' field of view and ever so slightly reflect the IR lights, which at night time brightens the edges of the screen and dims the stuff in the distance. My night time depth of view went from 30+ feet with the IR to maybe 5-10 feet with these hoods on.

That's a bummer for me because I primarily need these for night use. Debating whether or not to return them or try modifying the skin, stretching it back, etc.

[jguerdat]

Or don't use the skin?

[DaveWoj]

That is definitely an option, but the skin does make the camera less noticable.

Really my best option would be to just trim the hood that protrudes from the skin.

All of this won't happen until the weather warms up though.

Thanks everyone for their advice/comments.