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Apprentice

Arlo Pro offline

Is anyone have problems with their cameras being offline?

 

I woke up this morning to all cameras being offline. 

I unplugged the base station (which was online) as well as reset my router.

 

All cameras were then online, with a few going offline. I was able to stream on a few, but several cameras have since gone offline while a few have stayed on.

 

Is there an automatic firmware update going on, or what?

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 1 of 6

Accepted Solutions
Apprentice

Re: Arlo Pro offline

It's been resolved.

 

When I got home, I unplugged the base station again, as well as unplugged the camera from the outlet.

Message 6 of 6

All Replies
brh Master
Master

Re: Arlo Pro offline

@JehovasFitness

It is possible there was an attempt for a firmware update last night, but Arlo has not released any firmware notices yet. If they did send one last night, when JamesC logs in today, he will probably tell us. Another user Ant also experienced the same behavior.

 

Brian

Message 2 of 6
Apprentice

Re: Arlo Pro offline

Thanks, I've never paid attention to the updates before.

 

That said, I notice the Arlo Pro's have firmware ending 17203 and my Arlo Pro 2s have 17202

 

2 out of 3 of my Pro 2s are working, with 1 of them still being offline, it is the one with CVR, so not sure if that matters.

 

My Pro 1's are all working but one keeping going online/offline

Message 3 of 6
brh Master
Master

Re: Arlo Pro offline

@JehovasFitness

I just checked and my Pros have the same firmware version as you. I don't own any Pro 2s so I can't check that for you.

 

Brian

Message 4 of 6
Community Manager

Re: Arlo Pro offline

JehovasFitness,

 

Are you still experiencing an issue? Try rebooting the remaining offline camera (remove the power/battery from the camera and reinsert).

 

Do you still see the same behavior?

 

JamesC

Message 5 of 6
Apprentice

Re: Arlo Pro offline

It's been resolved.

 

When I got home, I unplugged the base station again, as well as unplugged the camera from the outlet.

Message 6 of 6