Arlo Pro not charging?

[Grace4Glory]

I have a Arlo Pro camera. When I received it I charged it up and everything worked great. I went through one battery cycle and recharged just fine. I received an alert that the battery was low on my 2nd cycle and I plugged it in at 9%.

Now the battery will not charge. 

I took the the battery out and plugged it in and the camera works just fine plugged in but as soon as I put the battery in it stops working. 

Any ideas?

*Note - even after 2 days on the charger when I press the sync button it still flashes amber like it has a low battery.

[steve_t]

Have you got another Arlo Pro you could swap the batteries with to confirm whether the problem is with the battery or with the camera or with the charger?

[alehernandezr]

Try doing the following steps:

1.- Connect USB cable to the ARLO Battery Charger

2.- Connect the microUSB to the Camera

3.- Connect the ARLO Battery Charger to the wall AC Outlet.

I did it a couple of times and it works for me... Looks like the Qualcomm charging technology requires to do this in the described order.

[migman_2001]

I always turn my cameras off via the app before I remove it from the mount and then back on after I remount it. I have never had a problem with charging. I have never used a particular order in setting up the charger,/cable.

I wonder if anyone turns the camera off before charging? I never see anyone mentioning that they do.

I am just curious.

[jguerdat]

I've done it both ways with no problem. Turning the camera off at least prevents silly recordings.