- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Just got my new Arlo Pro yesterday and noticed that the magnet seems to be weak or the battery might be heavier as it keeps slipping or moving down on the mount and does not hold position. Anyone else notice this or have this problem?
twice I have set it up and it seems it just slips down, does not fall off but does not stay in position. It is a bit heavier than the first generation arlo and wonder if that is the reason.
Solved! Go to Solution.
- Related Labels:
-
Installation
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same here waiting for a solution but seems none yet for the half mount. Defeats the whole purpose of half mounts as intended to use them with the system.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Just received a new set of the hemispherical mounts from Netgear. I can definitely state that the slippage problem is not solved, although it appears that it now takes longer for the cameras to loose their pointing accuracy. I will try the balloon solution and see if that works. I am also calling customer service. It seems that the magnet size was not engineered properly for the weight of this camera.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm kinda wondering if it's the surface on the camera. I haven't compared them but yesterday I had a Pro down for resetting and thought the indented surface wasn't particularly tacky but seemed smooth.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I got the replacement mounts for the Arlo Pro, but notice that the problem still exist. Basically, the camera drops in position over time. I placed a marker to observe the behavior and after three days it just dropped. They sent me the replacement on Monday, and installation was done around Tuesday. It is now Saturday, and the cameras are back to the same old position. In other words, it is not staying put!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
OK-
I bought the Arlo Pro 4-camera Pack. NONE of the cameras had any magnet issues.
I added one more camera by purchasing an Arlo Pro single Add-on camera... and THIS ONE has magnet issues!
Over several days, the camera angle starts drooping down. It is slow, but I have already had to adjust the angle once.
Unfortunately this particular camera is located very high and I need to get on a very tall ladder... I may need to swap this camera for one of my other ones if this is an ongoing problem.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have the same issue. The half mount has less of noticible issue as the camera can only drop so far and mine are hung up high so the point down anywayz. I bought a arlo official ceiling mount and for sure it doesnt hold its position. I tried the balloon thing without success. Dont think arlo has a fix yet. I believe its the magnet and arlo needs to fix this issue.
Then it occured to me that may be able to self fix this sooner. From what I remember from my college physics days Magnets seem to be cummulative and transfer part their magnitism to metal objects. Also, two magnets are stronger than one but not exactly additive, and they attract each other For example, the wall mount is not a magnet and doesnt attract a paper clip. If you attach the arlo pro camer to the mount, then the metal wall mount has some magnetic properties and can attract smaller obects, but with less force. The additive part can be seen if trying to pull a paper clip off a magnet vs trying to pull another magnet off the same magnet that was attached to the paper clip.
I think if you find another strong magnet to attach to the inside (or possibly outside) of the wall or ceiling mount, it would case the mount to have partial magnetic properities and may help hold the arlo pro camera. I havent tried this yet but I plan to this coming week. I found some magnets at the container store online and am planning to drop by a store and pick some up to see how strong they are and if this works.
They seem even small enough to put inside the screw hole of the wall mount, you might just have to be carefull the magnet goes in the right direction so it doesnt repel the arlo pro camera magnet. I suggest putting the camera on the mount first then dropping the small magnet into the wall mount cavity.
If someone tries this before me, please post results
If this works, would be quick easy fix until alro upgrades their own magnet..... and arlo should pay me, or give me some free cameras or service if it does work....=) Hope this works. Good luck guys, I'll let you know once I try it
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
jguerdat wrote:
Try a piece of balloon. Also, open a case to see if you can get new mounts.
Ugh, I'm tired of hearing this solution...it's a bandaid to a problem that should never have happened. For this kind of money there is no way i'm going to start cutting up balloons and putting them on the mounts. ARLO should replace these mag mounts with the threaded type if they can't resolve it. The problem is that the magnet is in the camera, so increasing its strength would require a recall. If it was just changing a magnet in a mount that would be easy to reissue on recall...but this is a huge issue for them to fix ASAP. What good are security cameras if they don't point where you aim them?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It's a combination of magnet strength and the surfaces on both the camera and mounts. I believe there are new mounts with a different surface now being made available - have you opened a case to get a set sent to you?
To everyone - if you have a problem, feel free to ask here but without a case being opened all any of us can do is make suggestions.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
jguerdat wrote:It's a combination of magnet strength and the surfaces on both the camera and mounts. I believe there are new mounts with a different surface now being made available - have you opened a case to get a set sent to you?
Yes, a case has been opened. I informed them that I have 4 cameras installed, two of which are using the ball/mag mounts. I have purchased a total of 9 cameras and had planned to install the balance this weekend. Netgear service, instead of sending me out a couple of the new "rougher" mounts (which apparently are hit-and-miss on this forum for solving the issue), sent me an RMA to return one of the two cameras. No other comment. I've asked for clarification of why they want the camera back and so far no response. I wonder if they intend to replace the magnet in the camera, or replace the camera with a new one that has a stronger magnet. Quite frustrating for something at this price point to have such a simple failure.
I may put a rare-earth neodynium magnet into one of the ball mounts (you can but these little suckers in volume for pennies) and see if I can align the polarity such that it pulls the camera harder onto the mount and see if that helps rather than returning the cameras.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
OOhh! Nice trick! I thought the plastic insert was probably the real issue so I may try that next time I pull them down. Thanks!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes same issue mine keeps pointing to the ground and wont stay in spot also just got the 4 pro setup and 1 cam is garbage out of the box and support is a joke they suck if they don't issue a new cam junk going back for refund
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I just installed two cameras from an unrelated RMA and it appears that the contact patch on the back of the camera has been revised. Touching/rubbing the plastic piece seemed to have a slightly different feel and the end result is that they haven't slipped. Seems like a running change has been made for the cameras.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
HOW CAN YOU SAY THIS IS SOLVED?
This is a terrible issue that has left me puzzled and ready to return the items to best buy. Netgear..you need to step it up here. I am the Director of IT for a large medical company and I use your products across many of our office platforms. I vouched for your camera system and so far it has done nothing but cause me a bit of embarrassment. The cameras are too heave. Period. Send us screw mounts or create better wall mounts for us but something must be done.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I ended up going the rare earth magnet route, and it has resolved my issue. The replacements that Netgear sent out to me didn't do anything to fix my problem at all. So, I bought a sleeve of round rare earth Neodynium magnets, making sure they would slide into the back of the mount, and by placing one into each mount the increased magnetic attraction has resolved my issue. How in the world they didn't discover this issue in prototyping of the Pro cameras I don't know, and it's fairly disappointing that I had to fix my own issue, but on a positive note the cost was negligable.
And before anyone bombs my reply, know that I'm aware it shouldn't be up to US as a community to fix these types of known issues. I just needed to get these very expensive cameras working and didn't have time to fark around any longer with support from Netgear to get it done.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
-
Apple HomeKit
1 -
Arlo Mobile App
363 -
Arlo Pro
27 -
Arlo Pro 2
1 -
Arlo Pro 3
2 -
Arlo Secure
1 -
Arlo Smart
87 -
Arlo Ultra
1 -
Arlo Web and Mobile Apps
6 -
Arlo Wire-Free
10 -
Before You Buy
1,183 -
Discovery
1 -
Features
205 -
Firmware
1 -
Firmware Release Notes
119 -
Hardware
2 -
IFTTT
1 -
IFTTT (If This Then That)
48 -
Installation
1,402 -
Installation & Upgrade
1 -
Online and Mobile Apps
1,266 -
Partner Integrations
1 -
Security
1 -
Service and Storage
563 -
Smart Subscription
1 -
SmartThings
39 -
Software & Apps
1 -
Troubleshooting
7,186 -
Videos
1
- « Previous
- Next »