Arlo Pro has stopped working after heavy rain

[eytsics]

My Arlo Pro camera facing my driveway has stopped working after 2 days of on and off heavy rain.  Battery went dead to 0%.  I recharged the battery to 100% and then installed in the camera but it did not power it up.  It briefly lit the red LEDs and that's about it.  I tried rebooting the whole system and that one camera is still dead.  I used the Arlo Pro supplied cable for the wireless camera and plugged it in the outlet but it's useless.  It did not power it up.  

Any suggestions/help would be greatly appreciated.

[brh]

Can you try another camera there using that cable? 

Is this the cable that Arlo recalled?

If the other camera works then we know the cable/charger is ok. If not, you may have a defective cable/charger. It might have gotten wet somehow.

Brian

[TomMac]

Was the cam wet inside?

Pull the battery and attempt to resync to base using the ac adapter only ( eliminate possible battery problem )

If still NG and led doesn't flash blue once when you plug in, contact Netgear Support

[eytsics]

The Arlo charger cable works fine.  I tried the other camera with it.  I was saying that I plugged the Arlo Pro camera with the supplied Arlo charger cable to see if the camera in question works.  It is the camera that is not showing life.

[eytsics]

As TomMac suggested, I will try to resync...

[eytsics]

TomMac, 

There's no water inside the camera as I opened it.  The location of the mount with the camera does not have protection from the rain.  Unlike my front porch camera which is covered with a roof.

[JPC]

Mine went dead also exposed to heavy rain. Luckily though the camera came back by plugging in to AC without the battery.. 

[jguerdat]

I have various cameras that are fully exposed to rain and never had a problem except for a faulty seal from an outdoor charger. Obviously, any device can have a failure point so utilize your warranty.

[steve_t]

Did you try the battery from your other camera in this camera?

I did notice that the little flap that 'seals' the USB port gets a bit slack over time. I have to really ensure it is closed properly before I remount my cameras that aren't under eaves. I have one camera that's on a fence that points downwards so I'm always really concerned about that one getting water in the charging port. Touch wood, no problems yet but I would say that's probably going to be the point of leakage if that's what's happened

[eytsics]

I did try the other battery with 100% charge and it did not power up the camera

[brh]

Have you tried using a blow dryer to get rid of any moisture/water inside? I once slipped and fell into the water while photographing a waterfall and when I got home used my wifes hair dryer on it. After an hour or so the camera started working again and worked flawlessly for several more years until I got rid of it. The electronics do start corroding very quickly though.

Brian

[eytsics · Accepted solution]

Thank you guys for all the input.  After I chat with Angelie from Netgear Support, my camera is working again.  What she told me to do is to power cycle.  So I unplugged the power cable and internet cable from the base station.  After that, I resync the camera to the base and the camera turned back on.  

What a relief!

[steve_t]

That's great news! Strange that you went from "no life" to being able to resync the camera though. I would have thought you would need "life" as in a blinking LED on the camera to sync. All good though. Great to have a great outcome!