Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo Pro - e-mail notification to Apple phone is dark but actual stream is light

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Guide
Guide

This started happening within last few weeks. My Arlo motion movement e-mail to my Apple phone is very dark and I can't make out what caused the movement.  When i do select the entry the actual footage is very viewable. This seems to happen when dark falls.  I have restarted devices, deleted and readded cameras. 

Firmware  1.092.0.8_17203

 

thanks in advance for any clues/solutions

Model: VMC3030 | Arlo Wire-Free Camera

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Community Manager
Community Manager

A cloud update was released late last night that resolves this issue. No user interaction is required to see this fix. Please let us know if you continue to experience this issue moving forward.

 

JamesC

View solution in original post


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Community Manager
Community Manager

ed48,

 

Is the library thumbnail dark as well? If so, this issue has been escalated and engineering is currently investigating.

 

JamesC

Guide
Guide
I am still having the issue. Reinstalled, removed and added cameras.
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Guide
Guide

Yes, thumbnails are dark.

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Community Manager
Community Manager

Engineering is currently investigating this issue. I will provide an update when I have more information.

 

JamesC

Highlighted
Community Manager
Community Manager

A cloud update was released late last night that resolves this issue. No user interaction is required to see this fix. Please let us know if you continue to experience this issue moving forward.

 

JamesC

View solution in original post

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Guide
Guide

Hi JamesC

This looks like it corrected my issue.  Thank you and the community..