Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro addom camera (VMC4030) RMA question

Reply
Discussion stats
  • 2 Replies
  • 1440 Views
  • 0 Likes
  • 3 In Conversation
Highlighted
Follower
Follower

Hi,

 

Unfortunately on buying my new camera, it makes a loud clicking sound constantly.

 

I have been through the support process and have an RMA number. The instructions say:

 

Pack the product securely.
Do not include manuals, software, power supplies, cables, mounting brackets or any accessory.
Do not include any Hard Disk if the RMA is for a ReadyNAS chassis.
Do not include any tray/caddie if the RMA is for a Hard Disk.
NETGEAR only replaces the defective unit and will not return other accessories.
Include your contact information with your name, address, phone number, and RMA number inside the package.
Include the details about all the relevant RMAs if several RMAs are in the same package.
Clearly write the RMA number(s) on the outside of the package you are returning.

So, do I include the battery - is that an accessory or part of the unit?

 

I want to avoid sending it with a battery to get a camera back without one.

 

Thanks,

 

 

Model: VMC4030| Arlo Pro Wire-Free Camera
Highlighted
Guru Guru
Guru

I would just send the camera if the issue wasn't with the battery....

--------------------------------------
Morse is faster than texting!
--------------------------------------
Highlighted
Master
Master

@NutterzUK

Are they sending the new camera first? If so wait and see what they send before shipping the defective one back. If not contact Support and ask them directly.

 

Brian