Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro cameras intermittently not picking up motion

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saposch
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I have not contacted customer support.  I will.  Thanks Shayne.

saposch
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Thank you.  I have no idea what that means.  I guess call my ISP and ask.

saposch
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Update on this...

 

First off, thank you to everyone who responded to my message. 

 

I did contact a service rep over a live chat.  He told me to make sure my cameras are in Armed mode.  What is odd to me is that I don't believe I have ever put my cameras in Armed mode yet for months I received motion alerts consistently until a few months back when it became unreliable.  

 

I could not get a straight answer from the rep as to why that is.

 

Nevertheless, I took his advice and armed my cameras and went out to test them.  Instantly they worked whereas for the past day plus, despite a fair amount of motion no alerts were received and no videos recorded.

 

So, hopefully this is the end of the problems, however, I am still perplexed.

 

- Steve