Arlo Pro camera won't charge. Showing error message "incompatible charger"

[tcgriff]

This is the second post on my charger issues. My Arlo Pro cameras will not charge. I wondered if the recharger batteries are too old (purchased June 2017)? In my latest attempt to charge, I logged onto the app and looked at the camera being charged. It briefly had an error message "incompatible charger", which makes no sense because I have used the charger many times. Help? BTW, this company has terrible support. On their website, you can't find anything.

[tcgriff]

My Arlo Pro batteries are not recharging. When I look at the camera on the app, I seen an icon of a red battery that looks empty. Are the rechargeable batteries worn out? (I purchased in June 2017)

[TomMac]

You are using the original ac adapter and cable?

If so unplug and wait a few mins and repeat 6x... If battery is drained to low it needs a bit of push to get started

https://kb.arlo.com/000059145/My-Arlo-Pro-or-Arlo-Pro-2-camera-battery-isn-t-charging-what-do-I-do

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do