Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro base station suddenly sounds alarm, firmware 1.12.2.1_2798

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Bob16
Aspirant
Aspirant

Arlo Pro base station suddenly sounds alarm, firmware 1.12.2.1_2798

When disarming the Base station on remote mode (iPhone) the system triggers siren alarm

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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ShayneS
Arlo Moderator
Arlo Moderator

HI @Bob16

 

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

View solution in original post

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jguerdat
Guru Guru
Guru

Always try rebooting the base first.

Bob16
Aspirant
Aspirant

Thanks!  After rebooting there remains a problem: whenever switching off alarm by app the base station sends e-mails from all cameras as reaction on movment.  Trying to reboot again but no remedy. 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Bob16
Aspirant
Aspirant

Sorry @jguerdat - the trigger was sound (not movment)

Model: VMB4000 | Arlo Pro/Pro2 Base Station
ShayneS
Arlo Moderator
Arlo Moderator

HI @Bob16

 

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

View solution in original post

Bob16
Aspirant
Aspirant
Thanks!
Model: VMB4000 | Arlo Pro/Pro2 Base Station