Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Pro base showing offline, all LEDs green

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karlgjordan
Aspirant
Aspirant

I had a problem with my broadband connection which was resolved so I was offline for a few days.  Restarted my router, got direct connect and wifi access to the web, have all green lights on the base station (which I rebooted a well) - still showing offline, and no camera access.  I have restarted/rebooted, checked I have internet access - still nothing.  I also reset the base station.  No joy.  Any suggestions?

4 REPLIES 4
jguerdat
Guru Guru
Guru

Was the base turned off during that time? If so the cameras' batteries may be dead and/or the cameras need to be resynced to the base.

karlgjordan
Aspirant
Aspirant

No base station was on.  Had recharged batteries and actually trying to ann new one, so it's not the batteries.

 

jguerdat
Guru Guru
Guru

It may be fastest to reset the system by removing all devices from Settings, My Devices and start fresh.

karlgjordan
Aspirant
Aspirant

Thanks - that's what suppport seem to be suggesting.